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01. General

Who is behind Drassine?+

Drassine is a small, senior team of engineers, designers, and product specialists based in Lahore, Pakistan. We deliberately stay small so that every project gets direct access to senior team members rather than being passed through junior layers.

How long have you been operating?+

Since 2020. We've shipped over 50 projects across six industries and four countries during that time, ranging from single-page marketing sites to full SaaS platforms and hardware-certified e-commerce.

Do you work with international clients?+

Yes. Roughly half our client base is outside Pakistan — UAE, UK, US, and Australia. We overlap time zones for real-time collaboration and are comfortable working asynchronously when needed.

What makes you different from other agencies?+

Three things: senior-only teams, fixed-scope pricing, and complete transparency in our process. We don't hide behind proposals that require clarification calls, and we don't staff projects with junior developers learning on your budget.

02. Software

Can you take over an existing codebase?+

Yes, but we always start with a paid audit (2–5 days) to assess the codebase's health, security posture, and maintainability. If it's salvageable, we'll take it on. If it's not, we tell you honestly and quote a rebuild.

Do you build mobile apps?+

We build cross-platform mobile apps using React Native when a mobile presence is essential. For most business tools, we recommend a progressive web app (PWA) first — cheaper to build, no app store friction, and easier to maintain.

What if I need something you've never built?+

Tell us. Novel problems are welcome. During the discovery call, we'll assess whether the technical challenge fits our capabilities. If it doesn't, we'll refer you to someone better suited rather than learning on your dime.

03. Web Development

Do you build on WordPress?+

Only when it's genuinely the right tool — usually for content-heavy sites where the client wants full editorial control. For most projects, we build custom with React or Next.js. We recommend based on fit, not preference.

Can I update content myself after launch?+

Yes. Every site includes an admin panel or CMS integration. We provide training and written documentation so your team can update content without touching code.

What hosting do you recommend?+

It depends on scale. For small sites, StackCP or Cloudways. For larger platforms, AWS or DigitalOcean. Either way, the account is in your name — we never resell hosting.

04. Pricing

How do you price projects?+

Fixed price for fixed-scope projects. Monthly retainers for ongoing work. Per-engineer rates for staff augmentation. We never bill by the hour on client projects — it rewards slowness.

What's the minimum project size?+

Our smallest engagements start at PKR 50,000. Below that, you're better served by a freelancer — we'd spend more time on administrative overhead than on your actual project.

Do you take equity?+

Rarely, and only for founders we've worked with before. It's not a standard offering. If you think there's a fit, mention it during discovery — but expect us to be skeptical.

05. Process

How does a project start?+

Free discovery call, then a written proposal within 5 business days. If you approve, we sign a contract, collect the kick-off payment, and start within one week.

How often will I see progress?+

Every Friday. Weekly demos are non-negotiable. You'll see working code — not slideshows — and get a chance to reprioritize for the next sprint.

What if I need to pause the project?+

We allow one pause per project (up to 60 days). Beyond that, or multiple pauses, incur a small re-activation fee to cover the cost of reshuffling engineering resources.

06. Support

What support is included after launch?+

30 days of complimentary aftercare. Anything that breaks or misbehaves within that window, we fix at no cost. Beyond that, extended maintenance plans are available in three tiers.

What's your emergency response time?+

Depends on your SLA tier. Standard is 48 hours during business hours. Priority is 12 hours extended. Critical is 2-hour response, 24/7. Most clients choose Priority.

Do you offer training?+

Yes. Every handover includes a recorded walkthrough of the system, written documentation, and live training for your team. We can also provide follow-up training sessions as needed.

07. Shop & Hardware

Do you ship across Pakistan?+

Yes. We ship to all major cities via reliable couriers. Cash on Delivery is available nationwide for orders under PKR 100,000. Larger orders require advance payment.

What does the 7-day check warranty cover?+

Manufacturing defects and any deviation from the advertised specifications. It's voided by physical damage, liquid contact, tampered seals, or unauthorized software modifications.

Can I inspect a device before buying?+

Yes — by appointment at our Lahore HQ. Reach out via email to schedule a viewing. We'll have the device set up with the standard test suite running so you can verify performance yourself.

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